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Quick help
Please note: We don't offer phone support. Use the form below and we'll reply by email, Mon-Fri 9 AM-5 PM.
Quick answers to common questions
- How can I return my item using BOX NOW?
- My package doesn’t fit in the selected box. How can I change to a larger one?
- BOX NOW delivered my package to the wrong box. What should I do?
- Why hasn’t my refund been processed yet?
- I haven’t received the money from my withdrawal. What should I do?
- Why am I unable to complete my account verification?
- How can I change my review?
- Where is my package? When can I expect to receive it?
- I want to sell something. How do I post an ad, and what is the process for completing a transaction?
- I want to buy an item. How do I make a payment, and can I return the item if needed?
